Shipping & Return Policy

Shipping Policy

At YK Candles, each candle is crafted with care and customized to meet your specific preferences. To ensure the highest quality and attention to detail, we have established a 7-14 days delivery timeframe for all orders. Here’s why:

  1. Custom Work Per Order: Each candle is made to order, allowing us to provide unique, personalized products tailored to your requirements. This custom work takes time to ensure every detail is perfect.
  2. Production Time: The crafting process includes pouring, setting, and curing the candles, which requires meticulous attention and adequate time to guarantee the best possible product.
  3. Shipping Time: Once your candle is ready, it will be shipped via USPS. The shipping time varies depending on your location but generally takes a few business days

Return Policy

At YK Candles, customer satisfaction is our top priority. If your product arrives damaged, we offer a full refund under the following conditions:

  1. Evidence of Damage: To process your refund, we require clear photographic evidence that shows:
  2. Submission of Evidence: Please send the photos along with your order number to our customer service team ykcandles85@gmail.com within 7 days of receiving the product.
  3. Refund Processing: Once we receive and review the evidence, we will process your refund. This typically takes 3-5 business days.

Return Process

  1. Contact Us: If your product arrives damaged, please contact us immediately at ykcandles85@gmail.com with the required photographic evidence.
  2. Review: Our team will review the photos to determine the extent of the damage.
  3. Refund Confirmation: Once approved, you will receive a confirmation email, and the refund will be processed to your original payment method.

Conditions and Exclusions

  • Time Frame: Requests for refunds must be made within 7 days of receiving the product.
  • Photographic Evidence: Refund requests without photographic evidence of both the box and the product will not be processed.
  • Original Condition: The product should not be used or altered in any way.

We appreciate your understanding and cooperation in helping us ensure the quality of our products and services. If you have any questions or need further assistance, please don't hesitate to contact us at ykcandles85@gmail.com